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Shipping Policy
1. Shipping Information
We offer shipping services worldwide. Shipping costs and delivery times vary depending on the destination and selected shipping method.
2. Processing Time
Orders are processed within 2 business days of receipt. Please note that processing times may be longer during peak periods or holidays. Once your order is processed, you will receive a confirmation email with tracking information.
3. Shipping Costs
Shipping costs are calculated based on the weight of your order, the shipping method selected, and the delivery destination. The total shipping cost will be displayed at checkout.
4. Delivery Times
Estimated delivery times vary based on the shipping method chosen and the destination. Typical delivery times are as follows:
- Standard Shipping: 14 to 14 business days
- Expedited Shipping: 30 to 30 business days
- International Shipping: 30 to 30 business days
Please note that these are estimated delivery times and delays may occur due to unforeseen weather conditions or customs processing.
5. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment through the carrier's website.
6. Shipping Issues
If you experience any issues with your shipment, such as delays or missing items, please get in touch with our customer service team at hello@yuguatelier.com as soon as possible. We will work with you to resolve the issue.
7. Shipping Restrictions
Please be aware that some items may be subject to shipping restrictions or may not be available for international shipping. If an item in your order cannot be shipped, we will notify you and provide alternative options.
8. Returns and Exchanges
For information on returns and exchanges, please refer to our Return Policy/Exchange Policy page.
9. Contact Us
If you have any questions about our shipping policy, please contact us at hello@yuguatelier.com